Minimum of 2 years of experience in customer services within the telecommunication industry.
Excellent communication skills and ability to maintain a positive and professional attitude.
Strong problem-solving and decision-making abilities.
Empathetic and patient mindset to handle customer complaints and provide effective solutions.
Proficient in using customer service software, CRM systems, and relevant computer applications.
Age Bracket: 22-30 years of age.

Demand on the Job

Minimum of 2 years of experience in customer services within the telecommunication industry.
Excellent communication skills and ability to maintain a positive and professional attitude.
Strong problem-solving and decision-making abilities.
Empathetic and patient mindset to handle customer complaints and provide effective solutions.
Proficient in using customer service software, CRM systems, and relevant computer applications.
Age Bracket: 22-30 years of age.

Duties

Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc

Personal Qualities & Qualifications

Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.

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Customer Service Specialist